If the giving history that is listed in your donor profile differs from what you are seeing in your credit card or bank statements, then it is possible that:
- We may not have received your most recent gift. If your donation was made by credit card, please confirm that the gift was successfully charged on your statement. If you sent a check, please consult your bank statement to confirm that is has been processed.
- A duplicate account may exist under your name in our database.
- There may have been another error that is preventing your donation from appearing in your profile.
Please feel free to contact a member of our Donor Services team, and we will be happy to assist you in locating this gift in our records. We may be reached by phone at: (888) 392-0392, or by email at: